JaggedTools

Refund Policy

Last updated: March 23, 2026

1. Prepaid Credits

Jagged Tools operates on a prepaid balance model. When you add funds to your account, those funds are available immediately for use with the Service.

2. Refund Eligibility

You may request a refund of unused credits under the following conditions:

  • Unused balance: If you have not used any credits from a top-up, you may request a full refund within 30 days of purchase.
  • Partial balance: If you have used some credits, you may request a refund of the remaining unused portion within 30 days of purchase.

3. Non-Refundable Situations

  • Credits that have been used for API requests (the service was delivered as intended).
  • Refund requests made more than 30 days after purchase.
  • Accounts terminated for violation of our Terms of Service.

4. How to Request a Refund

To request a refund:

  1. Email support@jagged.tools with the subject line "Refund Request".
  2. Include your account email address and the approximate date of the transaction.
  3. We will review your request and respond within 3 business days.

5. Refund Processing

  • Approved refunds are processed back to the original payment method via Stripe.
  • Refunds typically appear on your statement within 5-10 business days.
  • Stripe processing fees from the original transaction are non-refundable (this is a Stripe policy, not ours).

6. Chargebacks

If you initiate a chargeback (dispute) through your bank instead of contacting us, we may suspend your account pending resolution. We encourage you to contact us first — we aim to resolve all billing issues promptly.

7. Contact

For billing or refund questions: